Booking & Payment Terms

Good to know

We require advance payment for all bookings that include an overnight stay or day spa visit. This means that your stay is paid for in advance, at the time of booking. Your payment secures your reservation and makes check-in smoother when you arrive.

Cancellation & Amendment Terms Groups of up to 9 guests

Packages / Promotion

With Cancellation Protection (SEK 295) Free cancellation and amendments until 6 pm on the day before arrival. Please note that any amendments may result in a price adjustment. In the event of a no-show, cancellation or amendment after 6 pm on the day before arrival, 100% of the total booking amount will be charged. The cancellation protection fee is non-refundable. If your booking has already been amended, the following conditions apply: The cancellation deadline is based on the original arrival date. If you have already changed the dates of your stay, free cancellation is no longer available. You may still reschedule your stay, subject to possible price adjustments. Without Cancellation Protection Free cancellation and amendments up to 7 days before arrival. In the event of a no-show, cancellation or amendment less than 7 days before arrival, 100% of the total booking amount will be charged.

bed & breakfast

With Cancellation Protection (SEK 195) Free cancellation and amendments until 6 pm on the day before arrival. Please note that any amendments may result in a price adjustment. In the event of a no-show, cancellation or amendment after 6 pm on the day before arrival, 100% of the total booking amount will be charged. The cancellation protection fee is non-refundable. If your booking has already been amended, the following conditions apply: The cancellation deadline is based on the original arrival date. If you have already changed the dates of your stay, free cancellation is no longer available. You may still reschedule your stay, subject to possible price adjustments. Without Cancellation Protection Free cancellation and amendments up to 3 days before arrival. In the event of a no-show, cancellation or amendment less than 3 days before arrival, 100% of the total booking amount will be charged.

day spa / spa treatment

Free cancellation and amendments up to 24 hours before arrival.

bookings made trhough a third party channel

If you booked through a third-party website, such as Expedia, Booking.com or Hotels.com, or through Secret Escapes or Coop, please contact them directly if you need to change or cancel your booking.

Cancellation policy

CONFERENCES, WEDDINGS & GROUPS OF MORE THAN 9 GUESTS Different cancellation terms apply to these bookings, as outlined in your quotation or booking confirmation. For more information, please contact us at motenochevent@marstrands.se.

terms of payment

When booking online, payment is made securely through NETS at the time of booking.

If you book by phone or email, you can pay securely using the NETS payment link included in your booking confirmation.

We accept Mastercard, Visa, American Express, Swish, Klarna and gift cards for online payments.

Please note that your payment is taken in advance to secure your booking. You will receive your receipt when you check out at the hotel.

Marstrands Havshotell is a cash-free hotel. We accept Mastercard, Visa and American Express for payments on site.

Payment by invoice must be agreed in advance and is subject to a credit check.

Gift card terms & conditions

Gift cards can be used as payment when visiting Marstrands Havshotell or when booking accommodation and packages through our website. Lost gift cards cannot be replaced, and gift cards cannot be exchanged for cash.

Gift cards are valid for 24 months from the date of issue.

No VAT is charged when a gift card is purchased. VAT is accounted for when the gift card is redeemed.

Gift card purchases are covered by Swedish distance selling legislation, which gives you the right to cancel your purchase within 14 days of the purchase date.

If you wish to cancel a gift card purchase, please contact us at privatbokning@marstrands.se.

Ansvar & skada

Gästen är ansvarig för skador som uppstår genom vårdslöshet eller vårdslöst beteende. Vårt hotell är rökfritt och överträdelse av detta debiteras med avgift.

Identifiering

Enligt Polismyndighetens föreskrifter (PMFS 2015:6) måste varje gäst personligen fylla i sina uppgifter och uppvisa giltig ID-handling vid incheckning. Gäster som saknar svensk ID-handling är dessutom skyldiga att visa pass och signera, vilket skannas i samband med registreringen. Dessa krav gäller samtliga gäster som bor på hotellet.