Privacy & cookies

Boring, but important

By personal data, we mean the information we collect and store about you, and how you use our services, that directly or indirectly identifies you.

We use this data to provide our services, enhance your experience, improve our offerings, and present you with relevant offers tailored to your needs.

The information below is a summary of how we collect and process your personal data in accordance with the General Data Protection Regulation (GDPR).

HOW WE COLLECT PERSONAL DATA

We collect and process data that:

  • You provide when you become a customer or interact with us in a business context

  • You provide when contacting us or subscribing to our newsletter

  • Is collected via cookies when you visit our website

HOW WE USE PERSONAL DATA

To process your data, at least one of the following legal bases must apply:

  • To fulfil a contract with you

  • Legitimate interest (for both you and Marstrands Havshotell)

  • Your consent

To provide you with a complete service, we process your personal data for the following purposes:

Provision of services
We process personal data to identify you as a customer and to manage and deliver the services you have ordered. This also includes data required for billing and payment.
Legal basis: Performance of a contract

Communication
We use your contact details and information about the services you use for invoicing, newsletters, offers and tips on how to make the most of our services.
Legal basis: Legitimate interest, consent, and performance of a contract

Marketing
To offer relevant products and services, we process data about which services you use and how you use them.
Legal basis: Legitimate interest and consent

Legal obligations
We process personal data to comply with legal requirements.
Legal basis: Legal obligation

DATA RETENTION

We store personal data only as long as there is a documented purpose for the processing.

If you have any questions, please contact our CEO, who is responsible for data protection at Marstrands Havshotell:
Caroline Eliasson, +46 303 240 200

AUTHORITIES

We may, when required by law or authority decision, disclose certain personal data to authorities such as the police.

HOW WE PROTECT YOUR DATA

We use industry standards to store, process and communicate sensitive information, such as personal data and passwords, securely.

Protection is continuously implemented through organisational and technical measures to ensure integrity, confidentiality and availability.

We maintain security procedures for:

  • Information security

  • Incident management

  • Risk analysis

  • Software updates

  • Secure configuration and device management

  • Training and education

All employees at Marstrands Havshotell are bound by confidentiality agreements and only access information necessary for their role.

YOUR RIGHTS

You are in control of your personal data. You decide what information you provide and can withdraw your consent at any time.

Please note that certain personal data is required for us to provide our services. If you withdraw consent, we may not be able to offer all services.

Right of access
You have the right to request, free of charge, a copy of your personal data and information about how it is processed.

Right to rectification
If any personal data we hold about you is incorrect or incomplete, you have the right to request correction.

Right to erasure (“right to be forgotten”)
You have the right to request deletion of your personal data if:

  • The data is no longer necessary for its original purpose

  • You withdraw consent and no other legal basis applies

  • The processing is for direct marketing and you object

  • You object to processing based on legitimate interest and no overriding grounds exist

  • The data has been processed unlawfully

  • Deletion is required to comply with legal obligations

Exceptions apply where data must be retained by law (e.g. accounting records).

Right to restriction
You have the right to request restricted processing of your data in certain cases, for example while a correction is being verified or if processing is unlawful but you oppose deletion.

You will be informed when the restriction is lifted.

Right to object
You have the right to object to processing of your personal data when it is based on:

  • Public interest

  • Exercise of official authority

  • Legitimate interest

For direct marketing, you always have the right to object at any time.

USE OF COOKIES

Like most websites, marstrands.se uses cookies – small text files stored on your device.

Cookies are used to improve your experience as a returning visitor. Some are third-party cookies from tools used for analytics and marketing purposes (such as Google, Facebook and DoubleNet).

COMPLAINTS

If you believe your personal data is being processed in violation of applicable laws, please contact our CEO, responsible for data protection at Marstrands Havshotell:

Caroline Eliasson, +46 303 240 200