TERMS & CONDITIONS OF MEMBERSHIP

1. GENERAL

These general terms and conditions apply to agreements regarding membership with Marstrands Havshotell AB and the individual (“the Customer”) named in the purchase agreement, of which these terms form an integral part. The agreement is personal and may not be transferred to another person. Membership includes access to the facility’s services in accordance with the applicable schedule and opening hours.

All memberships are digital. Membership cards and session passes are available digitally via the app and the Customer’s membership profile.

2. DISTANCE SELLING ACT / RIGHT OF WITHDRAWAL

Marstrands Havshotell AB complies with the Swedish Distance Selling Act for purchases made via our website.

Provided that the service/training has not been commenced or activated, the Customer has the right to withdraw from the purchase within 14 days from the date of purchase (“the withdrawal period”). The Customer must notify Marstrands Havshotell AB in writing within this period.

If the right of withdrawal is exercised, the amount paid will be refunded as soon as possible and no later than 30 days from the date we received the returned goods or, in the case of services, the notice of withdrawal. The Customer is responsible for return shipping costs. We always cover the cost of returning replacement goods.

For further information, please refer to the Swedish Consumer Agency and the Swedish Distance Selling Act, as well as the EU Online Dispute Resolution platform: http://ec.europa.eu/odr

3. CUSTOMER DATABASE

All customers are registered in a database. By accepting this agreement, the Customer consents to such registration.

Marstrands Havshotell AB processes personal data in order to provide and administer the customer systems to which the Customer has consented. Personal data is processed in accordance with applicable data protection legislation. Data is not shared with third parties unless necessary for the intended purpose and supported by a legitimate interest assessment or other lawful basis.

4. PAYMENT

Membership fees are paid by credit or debit card. To complete payment, online transactions must be authorised by the Customer’s bank.

By accepting these terms, the Customer authorises Marstrands Havshotell AB to debit the specified account/card for payment. In the event of price adjustments, changes will apply from the next billing occasion.

5. MONTHLY MEMBERSHIPS

Monthly memberships run on a rolling basis until terminated by the Customer.

The notice period is two (2) months. Termination must be submitted via email to spaochsport@marstrands.se.

Monthly fees are charged in advance. Payment is due on the 27th of each month. If this date falls on a weekend or public holiday, the charge will be made on the nearest preceding banking day.

If payment cannot be processed, a reminder will be sent and the membership will be suspended until full payment is received. Payment obligations are fulfilled once the full amount has been credited to Marstrands Havshotell AB’s account.

After three unpaid monthly fees, Marstrands Havshotell AB reserves the right to terminate the membership and issue a final invoice covering outstanding fees and the notice period.

6. WELLNESS ALLOWANCE

Members may use their employer-provided wellness allowance. Please contact SPA & Sport to have the allowance registered as a credit balance, which will be automatically deducted upon payment. This may also be used for monthly memberships.

Marstrands Havshotell AB is affiliated with Epassi and Wellnet.

If a receipt is required for employer reimbursement, the Customer may download it directly from their membership profile.

7. FREEZING OF MEMBERSHIP

Members who are unable to utilise their membership due to special circumstances may freeze their membership upon presentation of valid documentation.

Freezing due to injury, illness, pregnancy, studies, military service or work in another location may be granted for a minimum of 30 days and a maximum of 365 days. In case of pregnancy, membership is normally frozen until three months after the expected due date. Extensions require supporting documentation.

Freezing due to travel exceeding 90 days may be granted for 90–365 days. Freezing must be arranged in advance. Retroactive freezing is granted only in cases of illness.

Summer freezes may be granted for a maximum of 90 days.

Freezing must be arranged in person at the hotel. A freeze administration fee of SEK 250 applies and is payable at the spa reception.

Valid documentation includes:

• Illness/injury: medical certificate or physiotherapist statement

• Pregnancy: no certificate required

• Work/military service elsewhere: employer certificate

• Travel over 90 days: return ticket, change-of-address confirmation or similar

8. CHANGES TO PERSONAL DETAILS

The Customer must immediately notify Marstrands Havshotell AB of any changes to personal details such as name, address, telephone number or email address.

Marstrands Havshotell AB is not responsible if reminders or information fail to reach the Customer due to outdated contact details.

9. LIABILITY FOR PERSONAL BELONGINGS

Marstrands Havshotell AB is not liable for loss or damage to personal belongings due to theft, burglary or any other cause.

10. HEALTH CONDITION

Each Customer is responsible for ensuring that their health condition permits safe participation in activities at Marstrands Havshotell AB.

11. PRACTICAL CHANGES

Marstrands Havshotell AB reserves the right to amend schedules and the number of classes per week. Seasonal changes to opening hours or schedules will be announced via email and on the website. Members are responsible for keeping themselves informed.

12. THIRD-PARTY PAYER

If a third party (individual or company) who has undertaken payment responsibility ceases payments, the Customer remains jointly liable for payment.

13. DOPING

Marstrands Havshotell AB reserves the right to conduct unannounced doping tests.

The sale or distribution of doping-classified substances or similar performance-enhancing products will result in immediate termination of membership without refund.

14. COOKIES

This website uses cookies. A cookie is a small text file stored on the user’s computer that helps the website identify and track users.

Cookies may be session-based or stored permanently. During a first visit, the browser is assigned a unique session cookie to distinguish the user from others.

To use the website fully, cookies must be enabled in the browser. Cookies are used solely to improve the user experience and support and do not store personal data. Cookies can be deleted at any time.

On this website, cookies are used, for example, to manage shopping carts, store preferences and analyse visited pages in order to improve customer experience and support.